KlientBrain AI VisibilityDocs

What each figure means

Visibility, Cited as a source, Share of voice, Position and Sentiment, defined in plain terms.

The Overview shows five figures. Each comes from the same set of answers, and each can be hovered for the count behind it, its range, and the change since the last run.

FigureWhat it measures
VisibilityThe share of AI answers that name your brand.
Cited as a sourceThe share of answers that link to a page on your website.
Share of voiceYour mentions as a share of all mentions of the brands you track (you and your competitors).
PositionWhen you are named, your average rank among the tracked brands in the answer. 1 is first, so lower is better.
SentimentHow answers describe you when they name you: positive, neutral or negative.

Visibility

If 12 of 40 answers name you, Visibility is 30%. It is the number most people mean by "how often AI mentions us".

Cited as a source

Being named and being cited are different. An answer can name you without linking to your site, and it can link to your site without naming you. Both are counted separately, and the app also shows how many answers cited you without naming you.

Share of voice

Share of voice compares you with the competitors you track. If your brand is named 20 times and the tracked brands together 100 times, your share of voice is 20%. A brand you do not track does not count, so adding the right competitors matters.

Position

Position only counts answers that name you. A brand named in few answers can still have a good position. Alongside it, the app counts how often you are named first, which is being "the pick" rather than one of several.

Sentiment

The sentiment score runs from 0 (very negative) to 100 (very positive), with 50 as neutral. The Overview shows the share of mentions that are positive, and the split between positive, neutral and negative. An AI model reads each answer that names a tracked brand and scores it. The sentence it scored is shown, and you can open any answer to read it.

Who decides what counts

Whether your brand is named, and in what order, is decided by exact text matching on your brand name and aliases. The AI judge only scores sentiment and checks facts.

Pooled and per engine

With several engines selected, the figures combine all of them. Engines differ a lot, so the Engines tab shows each separately, and picking one engine in the filter shows that engine alone.

Filters

The figures cover non-branded prompts unless you choose All prompts. They also follow the engine, market and period you select.

See also the visibility score and how accurate the numbers are.

The formula behind each figure, with a worked example: how each figure is calculated.

Need help?

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